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Career Opportunities at Dolphin Research Center

Join the Dolphin Research Team! Discover the exciting career opportunities available here at DRC.

Customer Services Staff (TEMPORARY - Full-Time/Part-Time)

Customer Services Staff (Full-Time/Part-Time, Temporary)

Temporary positions available for full or part-time work for the summer in Customer Service.  These positions involve direct contact with our visitors and is their first impression of Dolphin Research Center.  Candidates will be reliable, neat in appearance, exhibit a warm, friendly attitude, be flexible, take direction well, be computer literate and must love dolphins!

Position Responsibilities:

  • Know basic content of each narrative session (CS staff will attend and observe these).
  • Understanding each interactive program from cost to content, length, restrictions and daily availability for reservations and walk-in (staff members in CS experience each program)
  • Be able to give basic information on published  research projects  (surface understanding – we have greater detailed handouts for guests who are more intensely interested in these projects).
  • Direct questions to appropriate Education staff member regarding the various education opportunities (i.e. DRC Training Institute (DRCTI), Dolphin Labs/Dolphin Camps, Distance Learning) and provide appropriate literature and contact information.
  • Understand Special Needs Department protocol and use it for interactive programs and walk-in guest.
  • Assist the Visual Communication Department with the editing and sales of photos.
  • Process membership purchases application.
  • Follow procedures regarding members arriving at DRC.
  • Process admissions in addition to walk-in interactive programs.
  • Maintain communication with Animal Care and Training Staff for availability of programs.
  • Know protocol for guests visiting our facility during a wild cetacean stranding and why it is extremely crucial to follow the protocol.
  • Perform opening/closing and balancing of end-of-day reports.
  • At end of day, restock public restrooms and take out rubbish/recyclables daily.

Abilities and Skills:

  • Must foster a love for, and protection of, our animals and marine environment.
  • Possess excellent interpersonal and communication skills for assisting visitors of all countries and languages and anticipate their needs often based on limited knowledge of English.
  • Maintains a calm demeanor under stress or stressful situations.
  • Can deal with difficult people and situations.
  • Possess problem solving skills.
  • Maintains confidentiality regarding our research, animals, and staff.
  • Neat in appearance, confident speaking voice, and works well both with others, or independently without instruction.
  • Comfortable using computers and multiple software applications.
  • Use of cash registers or cash drawers, both computerized and manual; be able to count change back without using a register if necessary.
  • Must be extremely flexible in day-to-day operations of facility.
  • Reliable and on time daily.
  • Weekend work is required.

If interested submit a cover letter, a DRC application and a resume to drc-hr@dolphins.org or mail to Human Resources, Dolphin Research Center, 58901 Overseas Highway, Grassy Key, FL 33050

Salary & Benefits

SALARY & BENEFITS

The cost of living in the Keys tends to be high and salaries, for the most part, are not competitive with the national average. This is particularly true at DRC, which is still maturing as a not-for-profit corporation. Starting salaries vary according to an applicant's educational background, experience, and particular job responsibilities. The starting annual salary for an entry-level employee at DRC averages $21,000. Many staff members find it necessary to supplement their income through other means.

DRC seeks to provide for the well being of its employees and our salary combined with our generous benefits creates a competitive total package that is right for our environment.

DRC offers an excellent benefits package including health insurance, a 401(k) plan, paid holidays, paid vacation, paid sick leave, gift shop discounts, work clothing, and complimentary Dolphin Encounters. However, the most important benefits are the extraordinary rewards employees encounter on a daily basis: feeling the elation when a dolphin demonstrates a new behavior for the first time, watching a child grin in excitement when she sees a dolphin burst out of the water into a flip, sitting quietly on a dock observing the fluid grace of dolphins, experiencing the sense of satisfaction when a student grasps a new concept, witnessing the magical moment when a learning-disabled child utters his first word. Moments such as these are the true rewards, the unique benefits of working at Dolphin Research Center.

How To Apply

HOW TO APPLY

If you are interested, please send your resume and completed application by email to drc-hr@dolphins.org or fax them to the Human Resources Director at (305) 289-8902. You may also mail them to Dolphin Research Center, Human Resources Director, 58901 Overseas Highway, Grassy Key, FL 33050 or stop by the center and complete an application in person.

Dolphin Research Center is an Equal Opportunity Employer.

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Our Mission - Through education, research and rescue, Dolphin Research Center promotes peaceful coexistence, cooperation and communication between marine mammals, humans and the environment we share with the well being of DRC's animals taking precedence.
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